Privacy Policy

This Privacy Policy describes how the Company treats Personal Data (as defined in the EU general data protection regulation 2016/679, or “GDPR”) that you provide to us, including how we are Processing (as defined in the GDPR) such information, how we protect the security of such information, and how you may change or request that we amend such information from our systems.

Collection, Processing and Use of Personal Data

The Company respects your privacy, and is committed to complying with applicable privacy laws in those jurisdictions where we do business. The Company needs to collect your Personal Data, and it must undergo Processing in order to perform necessary ancillary activities related to our commercial business relationships. The Company collects Personal Data that you voluntarily provide to us through telephone or e-mail contact, product orders, or contact information at pharmaceutical conferences when you visit our booth. On occasion, the Company may purchase attendance lists at conferences, in which case we ask the conference organizer to disclose only the information concerning individuals who have not opted out from such disclosure by the organizer.

Legal Basis

The Company is Processing your data based on legitimate interest, defined in the GDPR as “there is a relevant and appropriate relationship between” you or your employer and our Company.

Data Categories

The Company may collect the following Personal Data about you or your employer: contact information (such as name, address, e-mail address, and telephone number); medical specialty of healthcare practitioners; billing information if applicable; and, medical license numbers when required by law.

Processing of the Personal Data that we have collected from you involves electronic storage in a cloud computing contact management software and our use of it to: develop and maintain our relationship and communicate with you; bill you for our products and services; unless you ask us not to, advise you about new products, services, and health care news that may be of interest to you; and, provide you with interactive communication on our website.

Access to your Personal Data

In order for Processing in connection with current communications with you, your Personal Data may be shared and accessed by authorized personnel within our Company. Additionally, your Personal Data may be transferred to and/or accessible by authorized personnel within the Company in countries other than your home country, specifically Canada and/or the USA. The Company will ensure that your Personal Data is protected. Authorized personnel permitted to access your Personal Data are obliged to maintain data secrecy and confidentiality. The Company has implemented appropriate technical, organizational, and physical measures to protect your Personal Data, in particular against accidental or unlawful disclosure. Your Personal Data will not be released to third parties without your consent (in writing or electronically), or unless otherwise required or allowed by law.

Data Retention

Your Personal Data will be retained only for as long as we need it to fulfil the purpose for which we have collected it and, if applicable, as long as required by statutory retention requirements.

Your Rights

If you are a resident of the EEA, you have certain rights regarding our use of your Personal Data. Some of these rights, e.g., the right to be forgotten will only apply in certain circumstances. Generally, these rights will not be available if there are current contracts between us, if we are required by law to keep the information or if the information is relevant to a legal dispute.

The rights you have over your Personal Data are listed in Articles 15 through 21 of the GDPR. These rights are subject to restrictions under European data protection law and, subject to the exemptions in that law, may only apply to certain types of information or Processing.

You also have a right to object to us Processing your information in certain circumstances.  You can ask us to stop Processing your information at any time. In certain circumstances we may not be able to do this or may not be required to do this. For example, if there are current contracts between us, if we are required by law to keep the information or if the information is relevant to a legal dispute then we may not stop Processing your information.

Contacting Us

If you would like to exercise, or discuss, any of your rights, or if you have questions with regard to this Privacy Policy, please visit our Contact Us page.

Amendments to this Policy

We reserve the right to change this policy from time to time by updating our website respectively. Please visit the website regularly and check our respective current privacy policy. This policy was last updated on May 24th, 2018.

Contact us

Send Mail: 81 Sinclair Boulevard, Brantford, Ontario N3S 7X6 Canada